CAPILAPLUS / DELETE ACCOUNT
Account & data deletion
A clear place to understand your account options and contact our team.
Transparency note: some operational and legal details are still awaiting confirmation. Planned features are identified below and are not represented as active.
Current availability
Self-service account deletion in the app is not yet available. Uninstalling the app does not delete your account or server-stored data.
Request assistance
Email support@capilaplus.com with the subject “CapilaPlus account deletion request”. Include your username and the mobile number associated with the account so the team can identify it. Do not include your password or SMS verification code. The team may need to verify account ownership before processing a request.
Planned self-service flow
We plan to add deletion to account settings or Edit Profile. The proposed process deactivates the account first, followed by permanent deletion after 15 days. This process is not currently implemented; the support team must confirm the timing and scope of any present request.
Data and retention
The team will clarify which account data can be removed and any records that must be retained for legal, security, or fraud-prevention reasons. Exact retention periods and backup-deletion timing are awaiting confirmation. Messages or content already received or saved by other people may remain in their possession.